Job Description-ADM(Agency Development Manager)
An Agency Development Manager (ADM) at Axis Max Life Insurance focuses on recruiting, developing, and managing a team of agents to achieve business targets and maintain quality standards. Key responsibilities include agent recruitment, training and development, performance monitoring, and ensuring adherence to business norms. The role also involves working with agents on planning and reviewing activities, identifying training needs, and fostering customer relationships.
Here's a more detailed breakdown:
Key Responsibilities:
Agent Recruitment:
Developing various sources for agent hiring, building a strong agent pipeline, and recruiting quality agents based on company standards.
Agent Development:
Focusing on developing agents' prospecting, calling, and work habits, and providing guidance on planning and reviewing activities.
Business Target Achievement:
Ensuring the achievement of key business vectors, improving agent productivity and retention, and maintaining quality standards like persistency and surrender rates.
Training and Development:
Identifying training needs, collaborating with trainers to address them, and ensuring agents have the necessary product knowledge.
Performance Monitoring:
Tracking agent performance against key metrics, analyzing results, and implementing strategies for improvement.
Customer Relationship Management:
Holding customer meetings, understanding customer needs, and ensuring customer queries are addressed effectively.
Cross-functional Collaboration:
Working with marketing and sales teams to develop joint initiatives and support partner-led sales activities.
Desired Competencies:
Recruiting skills.
Talent nurturing and development.
Result orientation and customer-centricity.
Planning and execution capabilities.
Strong communication and interpersonal skills.
Ability to analyze data and make data-driven decisions.
Self-motivation and ability to work independently and in teams.