To ensure compliance of all corporate policies related to slimming with feedback to R&D.
To ensure that the centre achieves quality executions according to the parameters given by R & D. To co-ordinate with R & D for any guidance regarding the same.
To ensure that service delivery is as per SOP and monitor on the following aspects
Incorrect bookings and medical contraindication, if any
Correct validities
Timely completion of Zero session
Documentation and software entries
Entries of wellness and fitness parameters
Appliance Status and maintenance
Use of consumables and linen as per SOP
Follow up system to increase client regularity
Telephonic Diet counseling for clients on break / irregular clients
Ensure conduction of in-house events for display of recipes / information dissemination for a particular target group
Ensure conduction of 2 group activity sessions / week / centre by the physiotherapist
Diet Counselling for clients booked on beauty packages
To review the centre’s weight loss performance and audit findings for formulation of necessary action plan to be discussed with R&D on monthly basis.
To be responsible for counseling / guidance and continued follow up of regular clients not losing as per desired rate in co-ordination with regional / centre doctor . Feedback to R&D ( ATH / RTH Technical Guidance and monitoring Format)
To plan and take active role for zero session and conduct group zero session on centre visit.
To ensure that data of improvement in biochemical parameters for medical clients along with the lab reports is sent on monthly basis to R & D
To send details of Transformation success stories with substantial weight loss, before and after photographs with significant improvement in medical condition with improved biochemical parameters, reduced medication and improvement in fitness, wellness and overall lifestyle
Besides overall sales, to drive sales of innovations at centres and to monitor the post training understanding and implementation of the same and provide appropriate guidance.
To monitor all Slimming events ( Centres within the purview of the ATH/ RTH ) including the Medical events as well.
To improve the Slimming OSR by ensuring Client regularity and successful weight loss.
To resolve escalated client issues and proactively target and reducing possible causes of complaints by customer. Primary focus to be on Customer Delight.
When on Centre Visit to provide relevant guidance on the Appointment Planner to ensure maximum utilization of infrastructure, staff & appliance.
To update the centres and ensure implementation on all new technical inputs sent from R&D from time to time
To conduct self follow up for special clients who are VIP’s and Doctors.
To give regular feedback to R &D and VP-Operations for any delay in procurement of Stationary/ Documents/ Linen, Products / Consumables.
To send the Technical Audit Report to R&D within 3 days of centre visit
To be responsible for approving validity extension for clients on informed break with cc to R&D
To review and send the compiled sheet of Performance Bonus for Dietitians and Masseurs
To ensure that the Daily Monitoring Format is completely and correctly filled and sent back to the Centre with appropriate and practical guidelines. A copy of the same to be marked to the Corporate Technical Manager.
To share their travel plan with their respective Centres atleast a week in advance to plan events and fix appointments with clients not losing well.
ATH should update the Centre Head / Slimming Head / Beauty Head and Sales Head with the relevant technical knowledge.
To conduct Technical Interviews of candidates in case of vacancy and give details of the same to R&D.
To be responsible for conducting / monitoring induction of newly recruited slimming staff prior to formal training
To plan and conduct Regional / Advanced trainings in co-ordination with R&D as per Regional TNA, skill gap analysis at regional level and category wise service analysis ( Service Delivery & Sales wise )
To conduct Post training Implementation of Training inputs at their respective Centers with guidance from R & D to bridge the training and skill gap analysis.
To plan the schedule of area wise Support Team Members in co-ordination with R&D