Job Title: Merchandiser
Location: Vikhroli, Mumbai, Maharashtra
Department: Sales / Marketing / Operations
Reports To: Senior Merchandiser / Production Head / Sales Manager
Job Purpose:
To act as the key liaison between clients, design, production, and logistics teams to ensure timely and accurate execution of orders for heat transfer labels. The Merchandiser is responsible for handling sampling, costing, client communication, production coordination, and ensuring customer satisfaction through efficient order management.
Key Responsibilities:
Client Coordination:
Communicate with domestic/international buyers regarding product requirements, approvals, and order updates
Understand client specifications and translate them into actionable briefs for design and production teams
Sampling & Development:
Coordinate with the design team for artwork creation, sample development, and approvals
Ensure timely dispatch of samples and follow-up for feedback and confirmation
Order Management:
Track order execution from confirmation to delivery
Prepare and maintain production schedules, coordinate with production/planning for timely delivery
Costing & Negotiation:
Prepare costing sheets and quotes based on client requirements and internal pricing guidelines
Support the sales team in price negotiation and order finalization
Documentation & Reporting:
Maintain records of orders, approvals, artwork, invoices, and shipping documentation
Prepare regular reports on order status, delays, and client communication for management review
Quality & Compliance:
Coordinate with quality assurance team to ensure client standards are met
Assist in resolving quality-related issues or rejections with internal teams
Key Skills & Competencies:
Strong communication and coordination skills
Knowledge of printing/labeling processes preferred (especially heat transfer labels)
Good understanding of textile/apparel merchandising workflows
Proficient in MS Office (Excel, Word, Outlook)
Attention to detail and ability to handle multiple tasks simultaneously
Familiarity with ERP/Order Management Systems is an advantage
Qualifications & Experience:
Bachelor’s Degree or Diploma in Fashion Technology, Textile Design, Apparel Merchandising, or related field
1–3 years of relevant experience in merchandising, preferably in labels, trims, or garment accessories
Freshers with strong communication and internship experience in merchandising may also apply
Working Conditions:
Full-time position
Office-based role with occasional visits to the production floor or vendor locations
Some client interaction may occur outside of regular working hours