• Handle calls from Client and make reservations onto the online portal. • Allocation of reservation to Vendors. • Confirm reservation details to Clients. • Follow up with drivers for pre-journey confirmation as per fixed schedule and vehicle readiness. • Update portal with dispatch details. • Maintain strict SLA/TAT for all activities • Attend to and provide customer with a solution to any queries/complaints. • Must discuss every matter with its supervisor or team leader to get any issue sorted. • Coordinate with Vender management department and administrative department for billing/vendor related queries. • Should be confident in troubleshooting any such emerging queries and maintaining high standards of Service. • Prior Car Rental experience preferred.