"••Job Profile: E-Commerce Executive••
Location: Ghumar Mandi, Ludhiana
Working Hours: 9:30 AM to 6:30 PM
Salary Range: ₹13,000 to ₹16,000 per month
Gender Preference: Female
Role Overview:
We are seeking a dedicated and detail-oriented E-Commerce Executive to join our team in Ghumar Mandi, Ludhiana. The ideal candidate will be responsible for managing and optimizing our presence on various e-commerce platforms, including Flipkart, Amazon, and others. This role requires a proactive individual with a strong understanding of e-commerce operations and basic proficiency in Excel.
Key Responsibilities:
1. Platform Management:
- Manage and update product listings on e-commerce platforms such as Flipkart, Amazon, and others.
- Ensure product descriptions, images, and prices are accurate and up-to-date.
2. Order Processing:
- Monitor and process customer orders efficiently.
- Coordinate with the logistics team to ensure timely delivery of products.
3. Customer Service:
- Address customer inquiries and resolve issues promptly to ensure a high level of customer satisfaction.
- Manage customer feedback and reviews on various platforms.
4. Inventory Management:
- Track inventory levels and coordinate with the procurement team to replenish stock as needed.
- Ensure accurate inventory records are maintained.
5. Data Analysis and Reporting:
- Utilize basic Excel skills to analyze sales data and generate reports.
- Identify trends and provide insights to improve sales performance.
6. Promotional Activities:
- Assist in planning and executing promotional campaigns and discounts.
- Collaborate with the marketing team to enhance product visibility and drive sales.
Qualifications:
- Education: Graduate degree in any field.
- Experience: Basic knowledge and experience with e-commerce platforms such as Flipkart, Amazon, etc.
- Technical Skills: Proficiency in Microsoft Excel for data management and analysis.
- Communication Skills: Strong verbal and written communication skills.
- Attention to Detail: Ability to manage multiple tasks with a high level of accuracy.
- Problem-Solving Skills: Ability to address and resolve customer issues effectively.
Personal Attributes:
- Proactive: Takes initiative and is self-motivated to improve processes and customer satisfaction.
- Team Player: Ability to work collaboratively with different teams to achieve common goals.
- Adaptable: Comfortable working in a dynamic environment and open to learning new skills.
Join our team and contribute to our growing e-commerce operations. If you are passionate about online retail and have the skills and experience we are looking for, we would love to hear from you!"