JOB DESCRIPTION:
Product & Inventory Management
Upload Accurate Product Images
Verify Product Details
Maintain correct descriptions, pricing, and specifications.
Monitor Stock Levels
Update availability in real-time to prevent overselling or delays.
Order Handling & Customer Communication
Order Confirmation
Customer Updates
Invoice & Receipt Generation
Provide digital receipts and order summaries.
Delivery Coordination
Schedule Pickup & Dispatch
Track Shipment Progress
Monitor delivery status and update customer proactively.
Confirm Delivery Completion
Verify successful delivery and log proof (e.g., OTP, signature, photo).
Post-Delivery Support
Returns & Refunds
Handle return requests, initiate refunds, and update inventory.
Feedback Collection
Encourage reviews and address complaints or suggestions.