Key Responsibility-
-Manage incoming enquiries from website, social media, email, ads, WhatsApp, and exhibitions.
-Respond to leads within 2 working hours during office timings.
-Qualify leads using set criteria (Budget, Need, Timeline, Decision Authority).
-Maintain and update CRM with accurate lead information.
-Coordinate with the sales team to move qualified leads to closure.
-Maintain follow-up discipline until the lead is won or lost.
-Generate weekly and monthly lead performance reports.
-Provide feedback to marketing team for campaign optimisation.
-Support exhibition and event-related follow-up activities.
-Maintain a remarketing database for re-engagement campaigns.