Job Title : Voice Process Executive - Insurance Claims
Company : Good Health Insurance TPA
Location : Rasoolpura, Hyderabad
Job Type : Full-time, Rotational Shifts (last shift time is 02:30 pm to 11:00 PM)
Responsibilities:
• Manage inbound & outbound calls related to insurance claims.
• Answer customer inquiries on claim status, documentation, & payment timelines.
• Identify complex cases for escalation to the appropriate department.
• Stay updated on company policies and claim procedures.
Key Requirements:
• Education: Intermediate/Any graduate.
• Experience: 0-2 years in any voice process.
• Skills: Excellent verbal communication in English, Hindi, Telugu; strong problem-solving skills and attention to detail.