We are looking for a Telemarketing Sales Executive to join our team at JUST DIAL to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹16,000 - ₹19,000 and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Make outbound calls to potential customers to promote products and services.
Explain product benefits, features, and offers clearly in Telugu, Hindi, and English.
Identify customer needs, answer queries, and persuade them to make purchases.
Achieve daily/weekly/monthly sales targets and contribute to overall business growth.
Maintain accurate customer information and call records in CRM tools.
Follow up with interested leads to close deals.
Provide timely feedback to the manager regarding customer requirements and challenges.
Work closely with the sales team to align on strategies and process improvements.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable during the Day shift.