Roles and Responsibility
Coordinate and handle the team members.
Track customer contract expiration dates and initiate timely renewals.
Communicate with customers regarding upcoming renewals and available options.
Prepare and send renewal quotes or service agreements.
Negotiate pricing and contract terms within company policy.
Ensure timely signing and processing of renewal documents.
Maintain accurate records in CRM systems.
Collaborate with the accounts team to ensure invoicing aligns with renewals.
Conduct regular check-ins with key or long-term clients.
Offer tailored service upgrades, add-ons, or loyalty benefits.
Gather customer feedback and share insights to improve services and retention strategies.