Key Responsibilities:
Team Management: Lead, mentor, and motivate a team of telesales representatives to achieve individual and team sales targets.
Performance Monitoring: Track and analyze team performance metrics, providing feedback and guidance to improve results.
Training and Development: Conduct training sessions to enhance product knowledge, sales techniques, and customer interaction skills.
Strategy Development: Collaborate with management to develop and implement telesales strategies that drive sales and improve customer satisfaction.
Reporting: Prepare regular reports on team performance, sales figures, and market trends for senior management.
Customer Relationship Management: Foster strong relationships with clients, ensuring exceptional service and addressing any concerns promptly.
Process Improvement: Identify areas for improvement in sales processes and propose solutions to enhance efficiency and effectiveness.
Motivation and Incentives: Design and implement incentive programs to boost team morale and performance.