Key Responsibilities:
Lead Generation and Qualification:
Making outbound calls to potential students and parents to promote educational programs, assess their needs, and qualify them as leads.
Providing Information:
Answering inquiries about courses, programs, admission procedures, fees, and other relevant details.
Building Rapport and Relationships:
Engaging with potential students and parents to create a positive and trusting relationship, addressing their concerns, and guiding them through the enrollment process.
Enrolment Support:
Assisting students and parents with the application and enrollment process, ensuring a smooth and efficient onboarding experience.
Maintaining Records:
Accurately recording all interactions, including call details, inquiries, and outcomes, in a CRM or other tracking system.
Follow-up:
Following up with leads, potential students, and enrolled students to provide support and ensure satisfaction.
Collaboration:
Working with other team members, such as counselors, admissions staff, and sales teams, to improve lead conversion and overall customer satisfaction.
Essential Skills and Qualifications:
Excellent Communication Skills:
Strong verbal and written communication skills are crucial for effectively conveying information and building rapport with potential students.
Interpersonal Skills:
The ability to connect with people from diverse backgrounds and build trust is essential.
Active Listening Skills:
Being able to attentively listen to and understand the needs and concerns of potential students.
Sales and Persuasion Skills:
The ability to effectively present the benefits of educational programs and guide potential students towards enrollment.
Organizational Skills:
Managing a high volume of calls, appointments, and follow-ups requires excellent organizational skills.
Computer Literacy:
Proficiency in using a computer, CRM systems, and other relevant software is necessary.