· Contact customers with overdue accounts to arrange payment plans.
· Negotiate payment arrangements to maximize debt recovery.
· Maintain accurate records of customer interactions and payment plans.
· Report progress on collections and accounts.
· Evaluate and implement effective debt recovery strategies.
Qualifications
· Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
· Experience in debt recovery, collections, or a similar role.
· Strong negotiation and communication skills.
· Ability to handle high-stress situations and client interactions.
Skills
· Customer Relationship Management (CRM) software
· Microsoft Office Suite (Excel, Word)
· Debt recovery strategies
· Negotiation
· Communication
· Problem-solving
· Time management