Outbound Calls:
Initiate calls to potential or existing customers to promote products or services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment.
Inbound Call Handling:
Receive and answer incoming customer calls, addressing inquiries, concerns, and complaints professionally.
Lead Generation:
Identify and qualify potential customers, gather their contact information, and nurture leads for the sales team.
Customer Interaction:
Build rapport with customers by understanding their needs and providing appropriate solutions or information.
Record Keeping:
Maintain accurate records of all customer interactions, update customer databases, and document feedback and call outcomes.