Job Summary:
We are seeking a motivated and results-driven Recovery Agent to join our Settlement and Waiver Unit. The ideal candidate will be responsible for managing overdue accounts, negotiating settlements, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with regulatory guidelines.
Key Responsibilities:
Contact customers via phone, e, or in-person visits to recover outstanding dues.
Negotiate payment plans and settlements in line with company policies.
Maintain accurate records of interactions and recovery efforts.
Coordinate with internal teams to resolve disputes and escalate complex cases.
Ensure compliance with legal and regulatory requirements during recovery processes.
Achieve monthly recovery targets and contribute to team performance.
Provide regular updates and reports to the Manager and Skip Manager.
Qualifications & Skills:
Minimum HSC or Graduate in any discipline.
1–3 years of experience in collections, recovery, or related field.
Strong communication and negotiation skills.
Ability to handle difficult conversations with empathy and firmness.
Familiarity with debt recovery laws and financial regulations.
Proficiency in MS Office and CRM tools.
Preferred Attributes:
Experience in banking, NBFC, or financial services.
Multilingual abilities (Marathi, Hindi, English).
High integrity and customer-centric approach.
Compensation & Benefits:
Competitive salary with performance-based incentives.
Training and career development opportunities.