We are looking for a Collection Executive with mandatory experience in any type of collections (tele-calling, field collections, recovery, loan collections, credit card collections, etc.). The role involves following up with customers for overdue payments and ensuring timely recovery.
Responsibilities
Contact customers through calls/visits to remind them of pending or overdue payments.
Explain outstanding amounts clearly and guide customers on payment options.
Follow the collection process as per company policy.
Maintain daily records of calls, follow-ups, and payments collected.
Negotiate and convince customers for timely repayment.
Coordinate with internal teams for settlement, escalations, and payment issues.
Meet monthly and weekly collection targets.
Handle customer objections professionally.