We are looking for a Telcaller to join our team SS ASSOCIATES. The role offers 13000-15000 and involves managing customer calls, delivering outstanding customer service related to BANKING COLLECTIONS. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer overdues amount.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.