A Telecaller is responsible for making outbound calls to potential customers, receiving inbound calls, and maintaining good customer relationships to generate sales or provide information/services.
Make outbound calls to customers/leads to promote products or services.
Handle incoming calls and answer customer queries.
Maintain and update customer database with accurate information.
Explain product details, offers, and services clearly.
Follow up with interested customers and close sales or schedule appointments.
Achieve daily/weekly/monthly call and sales targets.
Provide feedback to the team for process improvement.
Good communication skills in [language(s) required—e.g., Hindi].
Basic computer knowledge (MS Office, CRM software).
Ability to handle pressure and meet targets.
Polite, persuasive, and confident on the phone.
Minimum qualification: 10th pass/Graduate (as per company requirement).
Office-based (call center or company office).
Fixed shifts or rotational shifts depending on company policy.
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