A telecaller is responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone. Their duties include gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
Interacting via various channels, such as live chat, emails, social media and direct calls
Modifying sales pitches in response to customer demand
Acquiring and retaining contact information databases
Put forward suggestions in accordance with the requirements of the consumer
Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action