Make outbound calls to prospective customers from provided leads.
Handle inbound customer queries and provide timely and accurate responses.
Promote the company’s products/services using clear and effective communication.
Maintain a detailed record of all calls and customer interactions in the CRM system.
Follow up on leads and maintain customer relationships.
Meet daily/weekly/monthly call and conversion targets.
Resolve customer complaints or direct them to the appropriate department.
Maintain confidentiality of customer information.