Job description
Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. • Accurate Calculation of Appointment Capacity
Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
Service Appointment Promotion / Effect Monitoring to achieve the set target
Ensure Targeted turn-up ratio against the appointments & No Show follow ups