Core responsibilities
Outbound calls: Contacting potential and existing customers to promote products or services, generate leads, or schedule appointments.
Inbound calls: Responding to customer inquiries, providing information, and assisting with issues or complaints.
Sales and lead generation: Explaining product features and pricing to persuade customers and convert leads into sales.
Customer service: Resolving customer complaints, providing solutions, and ensuring customer satisfaction.
Data management: Maintaining accurate records of customer interactions, updating databases, and documenting call details for follow-up actions.
Required skills and qualifications
Communication: Exceptional verbal and written communication skills, including active listening.
Customer-focused: Ability to understand customer needs and handle various personalities over the phone.
Technical: Proficiency in using computers, CRM systems, and telecommunication equipment.
Problem-solving: Ability to think on your feet and find spontaneous solutions to customer issues.
Sales-oriented: Strong negotiation and closing skills are often required.
Organizational: Excellent time management and the ability to handle multiple tasks simultaneously.
Adaptability: Flexibility to follow scripts while also customizing communication as needed.