A Loan Recovery Telecaller is responsible for following up with customers regarding overdue loan payments and ensuring timely recovery.
The role involves making outbound calls to borrowers, reminding them of pending dues, negotiating repayment plans, and maintaining records of interactions.
The telecaller explains repayment options, resolves customer queries, and escalates complex cases to the recovery team when necessary. Strong communication, persuasion, and patience are key, along with maintaining professionalism while handling sensitive financial matters.