· Daily processing of calls received and outbound calls within assigned turnaround time
· Awareness of the client’s business, operational activities, and processes
· Adaptable to learn new processes, concepts, and skills
· Develops and maintains documentation
· Escalates issues and seeks advice when faced with complex issues/problems
· Minimize customer complaints and escalations by providing exceptional service and call control
· Keep process, technical, operational and sales knowledge (of self) maintained/updated