We are looking for a Tele caller to join our team Bergenia Consultancy Services Pvt. Ltd. Kharghar Navi Mumbai. The role offers between 20k yo 30k and involves managing customer calls, delivering outstanding customer service related to Construction Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is any Qualification and 2 to 7 years. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Days week during the day shift. The candidate should be an immediate joiner and can join the company within 7 days.