The Teller Caller – Recovery and Collection is responsible for contacting delinquent customers via telephone to recover outstanding dues on loans, credit products, or other financial obligations. This role involves maintaining accurate records of all communications, negotiating repayment terms, and escalating unresolved cases as necessary. The ideal candidate must be persuasive, detail-oriented, and customer-service focused while maintaining compliance with recovery policies and regulations.
Key Responsibilities:
Call customers with overdue accounts to remind and recover payments.
Negotiate repayment terms in line with company policies.
Update account records and log all interactions.
Send payment reminders and follow-up notices.
Report daily progress to the Recovery Supervisor/Manager.
Coordinate with field agents or legal teams when required.