Responsibilities
Outbound Calling: Proactively contact potential and existing customers to introduce products or services.
Inbound Call Handling: Address customer inquiries, provide product information, and resolve complaints.
Lead Generation: Identify potential customers and convert them into sales opportunities.
Data Management: Maintain accurate records of customer interactions and update the customer database.
Customer Relationship Management: Follow up with customers to ensure satisfaction and build rapport.
Sales & Feedback: Promote products, process orders, and gather customer feedback to improve services.