We are looking for a smart, confident, and customer-focused individual to handle customer calls for our astrology services. Your role will involve providing accurate information, resolving queries, and ensuring a smooth customer experience.
Handle incoming and outgoing customer calls in a professional manner.
Understand customer queries related to astrology services and provide the right guidance.
Address complaints and concerns with a calm, solution-oriented approach.
Log all customer interactions and maintain proper call records.
Escalate complex issues to the senior team when required.
Meet performance metrics such as call handling time, customer satisfaction, and resolution rates.
Minimum Qualification: 12th Pass / Graduate preferred
Experience: Freshers or up to 1 year of experience (BPO/calling experience is an advantage)
Strong communication and convincing skills
Problem-solving mindset
Working Days: 6 days a week (1 weekly off)
Shift Type: Day Shift
Basic understanding of astrology is a plus (training will be provided)Company: Bala Ji Jyotish Sansthan
Salary (In-Hand): ₹13,000 – ₹20,000
Industry: Astrology
Location: 73A Ashoka park , main road rohtak road delhi , near zudio showroom Ashoka Park Metro Station, Delhi