As a Tele caller/Sales Excutive, you will be responsible for answering phone calls and lead generation
costumers/Dealers requirements promptly. To succeed in this role, you should possess excellent communication skills with the ability to lead generation and sales effectively. Prior experience working as a Sales Excutive /Telecaller/customer support or a similar role will be an added advantage for this position.
Key responsibilities include, but are not limited to:
● Achieving calling targets set by the organization.
● Identifying a customer’s requirements and needs.
● Communicating with customers via calls and messages.
● Providing information to the customer about the products.
● Building a healthy relationship with the customers.
● Managing all the out going calls ,incoming calls and messages.
● Handling customer complaints calmly and professionally.
● Resolving customer complaints and queries.
● Maintaining customer interaction records for future reference.
● Following up with the customer as and when required.
● Collecting feedback from the customer.
● Making use of helpdesk software.
● Providing excellent customer service and satisfaction.
● Following all the rules and regulations of the company.
Requirements:
● Proven work experience as a Tele caller, Customer Support or a similar position in the
Customer service department.
● Excellent verbal and written communication skills in languages such as Hindi, English,
Gujarati etc.
● Outstanding experience in dealing with different personalities.
● Proficiency in Customer Relationship Management software CRM.
● Excellent phone etiquette and active listening skills.
● Ability to meet deadlines.
● Excellent decision-making abilities.
● Ability to deal with stressful situations.
● Demonstrate ability to manage multiple projects at the same time.
● Customer-oriented individual and an outstanding problem-solver.
● Strong negotiation skills.
● Good numerical abilities.
● A keen eye for details.
● Ability to work independently with minimal supervision.
Skills: Basic Computer Knowledge, work On Business portal like Indiamart and Tradeindia.