We are looking for a Sales Executive to join our team at Gracia Enterprises. The role offers 8000 /- in-hand salary and involves managing customer calls and delivering outstanding customer service related to healthcare laboratory & surgical supplies. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
The minimum qualification for this role is an undergraduate or graduate degree and fresher or 1 year of experience. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to 6-working-day week during the day shift.