Job Summary: We are hiring enthusiastic and customer-focused Customer Success Associates for a Tech Support blended process (Chat + Voice). The ideal candidate will have strong communication skills, a problem-solving attitude, and prior experience in an international process. This is an exciting opportunity to work in a fast-paced tech environment with opportunities to grow.
Key Responsibilities:
Provide high-quality support to customers through both voice and chat platforms Resolve technical queries and ensure customer satisfaction..
Handle escalations professionally and ensure proper documentation Maintain a positive, empathetic, and professional attitude toward customers at all times
Adhere to standard operating procedures and compliance guidelines Meet daily, weekly, and monthly performance targets.
Required Skills & Qualifications:
Excellent verbal fluency and written communication skills in English .
Graduate in any field Minimum 6 months of experience in an International Process (mandatory).
Tech-savvy with the ability to understand and resolve technical issues.
Ability to work in rotational shifts with rotational weekly offs