International Customer Service Associate
Location: Electronic City Phase 1(Two Way Cab)
Experience: Min 6 Months-2 Years of Experience in International Customer Support
Shifts & Offs : 5 Days Rotational Shifts & 2 Days Week Off
Salary: 25,000-29,000 + 6,000 Performance Based Incentives
Perks & Benefits: Two-Way Cabs, Meals, Medical Benefits, PF & ESIC, Incentives
Overview of the Designation:
The role of the Customer Service Associate (CSA) - Voice will be responsible for:
➢ Having daily interactions with the customer to handle issues from end to end via call
➢ Going the extra mile to engage customers in solving issues and ensuring satisfaction
➢ Quickly and effectively building rapport with customers while diagnosing and resolving issues.
➢ Providing white glove service and having the ability to provide an overall excellent customer experience
➢ Managing customer expectations regarding estimated response times.
Requirements:
▪ Must successfully pass a background check
▪ High school diploma or equivalent required
▪ Post-secondary degree is a plus
▪ Must have at least six months of customer service experience or equivalent