
Join Petpooja, the trusted choice for over 1,50,000+ restaurants across India and beyond, powering seamless billing, inventory, and operations with our cloud-based POS software. As an International Client Support Executive, you'll deliver exceptional 24/7 technical and customer support to our global restaurant clients in regions like the Middle East, Southeast Asia, Europe, and the US. Thrive in a dynamic, high-energy environment with rotational shifts designed for sustainability—work intensively for set weeks, then enjoy extended time off to recharge.
Provide real-time support via phone, email, chat, and video for international clients using Petpooja's billing software, resolving issues related to POS transactions, menu management, inventory tracking, payments, and integrations.
Handle escalated queries from global restaurant chains, ensuring 99%+ resolution within SLA (e.g., 15 mins for critical issues).
Conduct remote demos, onboarding sessions, and troubleshooting for features like multi-language support, GST compliance, and analytics dashboards.
Document interactions in CRM and collaborate with product/engineering teams for feature feedback from international markets.
Monitor client health metrics, proactively suggest upsell opportunities, and contribute to reducing churn in key regions.
Adapt to cultural nuances and time zones during rotational shifts (e.g., US nights or EU mornings).