We are seeking a Customer Support Executive who will serve as the first point of contact for our customers. The ideal candidate will be responsible for resolving customer queries efficiently and professionally via phone, email, and chat.
Respond promptly to customer inquiries through various channels (calls, emails, chat).
Resolve product or service issues by clarifying customer complaints and determining the best solutions.
Maintain records of customer interactions, transactions, feedback, and complaints.
Follow up to ensure customer satisfaction and escalate unresolved issues when necessary.
Provide accurate, valid, and complete information using the right methods/tools.
Collaborate with internal teams to improve customer service processes.
Stay updated on product knowledge and company policies.
Excellent communication skills in English (verbal and written).
0–2 years of experience in customer service or a related field (freshers can apply).
Strong problem-solving and interpersonal skills.
Ability to handle pressure and work in a fast-paced environment.
Rotational shifts / Night shifts
5 days/week.