Job Opening: Customer Success Associate (Work from Office) – Pune
Location: Pune
Position: Customer Success Associate
Work Mode: Work from Office
Working Days: 6 Days a Week | Rotational Week Offs | Rotational Shifts
Experience Required:
Prior experience in Customer Support Voice Process
Preferred background: B2B, Sales, or Motor Insurance
Key Requirements:
Qualification: Any Graduation – Mandatory
Communication Skills: Excellent verbal communication in English
Additional Skills:
Strong objection handling abilities
Comfortable in a Sales Advisory role
Experience Level: Experienced candidates only (relevant customer support/sales roles)
Interview Process:
HR Round
Versant Round
Operations Round
Client Round
Roles & Responsibilities:
Handle outbound customer calls effectively
Provide excellent post-sales support and advisory to customers
Resolve queries and objections with confidence and professionalism
Ensure a high level of customer satisfaction and contribute to customer retention