Job Summary:
We are hiring dedicated and enthusiastic individuals to join our International Customer Support team. As a Chat Support Executive, you will handle customer queries in a simulated online environment, requiring excellent written communication, quick thinking, and a customer-first attitude.
Roles & Responsibilities:
Handle live chat or email-based customer interactions with professionalism and empathy.
Understand customer needs and resolve issues efficiently.
Follow standard communication scripts while keeping the tone friendly and natural.
Document interactions accurately in the system.
Escalate complex issues appropriately.
Maintain up-to-date knowledge of company services and procedures.
Meet key performance metrics (response time, resolution time, satisfaction scores).
Skills Required:
Excellent written English (grammar and punctuation).
Good reading comprehension and logical reasoning.
Proficiency in MS Office, email writing, and web browsing.
Fast typing speed and accuracy.
Ability to multitask in a fast-paced environment.
Prior customer support experience is a plus, but not mandatory.
Willingness to work in rotational shifts.
Eligibility:
Freshers: ₹16,000/month
Experienced (1+ year): Up to ₹30,000/month (Based on interview performance)
Minimum education: 12th pass
Age: 18 to 30 years
Good command of written English
Comfortable with rotational shifts
Selection Process:
Essay Writing
In-Office Assessment
Walk-in Interview
Preparation Tips:
Ensure a stable internet connection
Use a professional audio/video setup.
Dress formally and maintain a professional tone during interviews.
Be punctual and prepared for all assessments.