Key Responsibilities: • Handle customer queries in a professional and efficient manner • Address customer queries, concerns, and complaints with a problem-solving approach • Maintain accurate records of customer interactions and follow-ups • Provide timely and relevant information to customers to resolve their issues • Work collaboratively with other teams to escalate and resolve complex issues • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements: The minimum qualification for this role is 12th Pass with 1 - 2 years of experience or graduate freshers & experience can apply. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the 24×7 Rotational shift. Additional benefits: paid OT and attractive incentives.