Location: Jaipur, Vaishali Nagar
Salary: ₹2.8 LPA – ₹3.4 LPA (Including 5% Variable)
Additional Benefits: ₹3,000 Attendance Bonus + Health Insurance + Paid Time Off + Performance Incentives + Career Growth Opportunities
Working Days: 6 Days a Week
Week Offs & Shifts: Rotational Offs, Rotational Shifts
We are looking for a highly motivated Customer Happiness Executive to join our team. The ideal candidate will be responsible for delivering a delightful customer experience by resolving queries and providing information about our insurance products and services. This role requires empathy, problem-solving skills, and a customer-first mindset.
Handle inbound and outbound calls related to insurance products, services, and claims.
Provide accurate information about policies, premiums, coverage, and benefits.
Assist customers with policy renewals, endorsements, and cancellations.
Maintain a positive tone while handling queries and complaints.
Escalate complex cases to appropriate departments as needed.
Record all interactions, follow-ups, and resolutions in the CRM system.
Promote new insurance products and educate customers based on their needs.
Consistently meet or exceed performance metrics like resolution time and call handling.
Follow all compliance protocols, company policies, and industry regulations.
Excellent verbal communication skills in Hindi & English.
Strong problem-solving and analytical abilities.
Empathy and the ability to handle difficult conversations with calmness.
Proficient in using computers, CRM tools, and basic software.
Ability to multitask and manage time effectively.
Minimum: High School Diploma
Preferred: Bachelor’s Degree
Prior experience in customer service, especially in insurance or finance, is an added advantage.
Knowledge of insurance policies, terms, and regulatory norms is desirable.
Passion for customer service with a customer-centric attitude.
A good team player with a proactive mindset.
Adaptable to fast-paced environments and committed to performance excellence.
Honest, ethical, and driven by a strong work ethic.
interested candidate can send their cv on 7895121835. or Email:- hr.aditiyadav19@gmail.com