Customer Interaction: Greeting clients warmly, answering calls, directing visitors, managing waiting times, resolving complaints.
Basic Transactions: Processing simple requests like deposits, withdrawals, and fund transfers.
Sales & Lead Generation: Identifying customer needs and cross-selling bank products (loans, cards, accounts), generating new leads.
Administrative Support: Managing mail/deliveries, scheduling appointments, data entry, maintaining records, ensuring a tidy reception area.
Compliance & Security: Following bank policies, updating KYC (Know Your Customer) info, monitoring lobby security.
Branch Operations: Ensuring smooth workflow, coordinating with other staff, maintaining office supplies.