फ़ील्ड को-ऑर्डिनेटर

Languages: Hindi

All Education levels

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

We are seeking a motivated and professional [Field Team Leader] to join our team for [••Shri Ram Enterprises-Havells RO••] in [••Greater Noida West••] at our [••Bisrakh Greater Noida West••] location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to [••Customer Service••]. The role offers [••12-20k as per experience••] and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient manner.Address customer queries, concerns, and complaints with a problem-solving approach.Maintain accurate records of customer interactions and follow-ups.Provide timely and relevant information to customers to resolve their issues.Work collaboratively with other teams to escalate and resolve complex issues.Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.Job Requirements:The ideal candidate should have [••0-2••] years of experience in customer service or a telecaller role and should be proficient in [••Hindi & English••]. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires [••12th••], and the candidate should be willing to work [••Wednesday-Monday••] during the [••Day 9am-7pm••] shift.