Visit customers in the field to follow up on overdue payments.
Remind and educate customers about their outstanding dues.
Communicate politely yet firmly to recover pending amounts.
Collect cash, cheque, or other forms of payments as per company policy.
Issue receipts or payment acknowledgments to customers.
Ensure timely deposit of collected amounts into company accounts.
Maintain accurate records of interactions, payment status, and collection efforts.
Submit daily/weekly collection reports to the supervisor or accounts team.
Update customer data and payment status in the system or logbooks.
Follow company policies, regulatory guidelines, and ethical practices.
Ensure customer privacy and confidentiality during interactions.
Avoid coercive or unlawful collection methods.