Job Description
Make outbound calls, explain courses, generate qualified leads, and follow up till counselling.
Encourage students and parents to visit the centre and achieve monthly walk-in targets.
Generate and schedule online counselling sessions and maintain daily and weekly lead reports.
Update CRM or Excel with call status, follow-ups, and submit accurate daily reports.
Coordinate with counsellors and marketing teams, maintaining polite and persuasive communication.
Meet daily and monthly call and conversion targets with a positive and professional approach.
Participate in training sessions, stay updated on company courses, and improve sales skills.
Maintain punctuality, data confidentiality, and represent the company with integrity.
Key Performance Indicators (KPIs):
Number of calls made per day
Number of qualified leads generated (offline & online)
Student footfall achieved
Conversion ratio (lead to counselling/admission)
Accuracy and timeliness of data/reporting
Participation in training and skill improvement sessions
Qualifications & Skills Required:
Minimum Qualification: Graduate or pursuing graduation (any stream)
Excellent communication skills in English, Hindi, and local language
Confident, polite, and persuasive speaking ability
Basic computer knowledge (MS Excel, CRM preferred)
Prior experience in telecalling, counselling, or customer engagement preferred