Job Title: Customer Support Executive
Job Summary:
Provide exceptional customer service, resolving queries and complaints via phone, email, or chat. Ensure timely and accurate communication, build strong customer relationships, and achieve performance targets.
Key Responsibilities:
1. Provide 24/7 technical support to international customers via live chat.
2. Resolve customer queries and issues related to products or services.
3. Offer multilingual support (if applicable).
4. Troubleshoot technical issues and provide solutions.
5. Document customer interactions and feedback.
Requirements:
1. Excellent communication and problem-solving skills.
2. Proficiency in technical products or services (training provided).
3. Ability to work in a fast-paced, dynamic environment.
4. Strong customer service skills.
5. Flexibility to work varying shifts, including nights and weekends.