•Email Process:•
- Manage and respond to customer emails in a timely and professional manner
- Provide accurate and helpful information to customer queries
- Resolve customer complaints and issues via email
- Maintain a high level of customer satisfaction and meet productivity standards
•Chat Process:•
- Engage with customers through live chat, responding to queries and concerns in real-time
- Provide personalized support and solutions to customers
- Utilize knowledge bases and resources to resolve customer issues efficiently
- Meet chat handling metrics, such as response time and resolution rate
Both roles require excellent communication skills, attention to detail, and ability to work in a fast-paced environment.