We are looking for a potential partner to qualify digital admission leads, provide counselling, and assist applicants in accurately completing the admission process — ensuring a smooth and efficient conversion from inquiry to enrollment.
The data for outbound calling will be provided by the Client.
Provide effective resolution to customer queries based on the guidelines and training.
Assist customers with any additional queries they may have.
Educate customers about the admission process and the documents required for admission processing.
Forward cases to client for further processing as per the Standard Operating Procedure (SOP).
Follow up with customers as required, in accordance with process guidelines.