We are looking for a Customer Support Executive to join our team Sunfield placement services to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹16000 - ₹23000 and opportunities for growth.
Key Responsibilities:
Minimum 1 year of experience in customer support (escalation desk experience is a plus) .
Good communication skills in English and Hindi.
Versant Level 4 / CEFR B1 equivalent.
Typing speed: 30 WPM with 85% accuracy.
Psychometric & problem-solving assessment required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.