*Customer Support Executive 🚀*
- *Job Details:*
- *Job Type:* Full-time 💼
- *Salary:* ₹15,000 - ₹25,000 per month 💰
- *Job Timings:* 09:00 AM to 06:00 PM 🕒
- *Experience:* 0-2 years 📈
- *Location:* Vikhroli West 📍
- *Job Description:*
- Provide exceptional customer service and support to schools, principals, teachers, parents, and participants 📚
- Serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring a positive experience for all users of the Indian Talent Olympiad platform 🌟
- *Roles & Responsibilities:*
1. Respond promptly and professionally to customer inquiries via email, phone, and chat 📱
2. Assist participants and parents with registration, payments, and general inquiries about Indian events 📝
3. Troubleshoot technical issues related to the online platform, competition submissions, and accessing study materials 💻
4. Provide guidance and support to users navigating the Indian Talent Olympiad website and online resources 📈
5. Coordinate with other team members to escalate and resolve customer issues in a timely manner 👥
6. Maintain accurate records of customer interactions and transactions using the designated system 📊
7. Gather feedback from users to identify areas for improvement and contribute to the continuous enhancement of services 📝
8. Stay updated on Indian Talent Olympiad policies, competitions, and events to provide accurate information to customers 📚
9. Make outbound calls informing about Indian Talent products and services upon requirements 📞
- *Qualifications:*
- HSC / Bachelor's degree in any field 📚
- Prior experience in customer service or support roles preferred 📈
- Excellent communication skills in English and other languages (Telugu, Kannada, Malayalam) 🌎
- Strong interpersonal skills with the ability to empathize and effectively address customer needs 👥
- Proficiency in using email, phone, and chat support tools 📱
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment 🕒
- *How to Apply:*
- Call/WhatsApp: 7557815642 📱
- Email your updated resume to: ranjitenterprises01@gmail.com 📧
Looking forward to potential candidates applying! 💼 *Apply now! 🌟*