We are seeking a motivated and professional Customer Support Executive to join our team for Sharma Enterprises in Jaipur at our Gandhi Nagar location. This role involves installing software and a printer at the client's place, handling service calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹15000 - ₹15000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Install specialised software and a printer at the client's place
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
The ideal candidate should have 0 - 3 years of experience in customer support and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass, and the candidate should be willing to work 6 days working during the Day shift.