About The Role :
We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to complete the Video KYC.
Responsibilities:
● Act with integrity & think customer-first in every interaction
● Handle cases which involves video calling
● Follow specified process guidelines defined for the process
● Build customer trust through their interaction
● Ability to meet hourly & daily productivity goals
● Leverage internal processes and resources to drive resolution
● Recommend process improvement