Key Responsibilities: Respond to customer queries via email, chat, and phone for both D2C and B2B clients Provide accurate product information, order updates, and support after purchase Coordinate with internal teams (sales, logistics, etc.) to resolve customer issues effectively Maintain accurate and updated records of customer interactions using CRM tools Ensure high levels of customer satisfaction and consistent service standards Assist with tracking orders, handling returns, and collecting customer feedback Required Skills: Good communication and interpersonal skills Ability to multitask and stay calm under pressure Proficiency in English (written and spoken) is essential Basic knowledge of CRM tools or a willingness to learn Prior experience in customer service is a plus, but not mandatory – freshers are encouraged to apply